STAKEHOLDER ENGAGEMENT

Dialogue With Our Stakeholders

The success of Symrise depends heavily on the ability of corporate processes to address the needs of those who have a clear stake in the company in the best possible way. Our most important stakeholders include customers, employees, shareholders, lenders, neighbors, politicians, non-governmental organizations and business partners.

In the 2012 fiscal year, we invited over 600 stakeholders to share with us their views on sustainability issues as well as on our performance in the individual areas across our entire value creation chain as part of a comprehensive international survey of key stakeholders. 294 stakeholders participated in the survey and completed the questionnaire in full. This represents a response rate of 45 %.

The results of the analysis of Symrise’s sustainability performance show that around three quarters of the survey participants are either satisfied or very satisfied with our strategic approach to sustainability and assess our performance in this area as being good to excellent compared to our competitors. In general, there is a high level of correlation between the issues considered relevant by our key stakeholders and a positive assessment of Symrise’s performance in these aspects.